Pet Best, Inc. is sensitive to your concerns about how we may use and share personal information that we collect from you through the Website. We recognize and respect the importance of maintaining the privacy of our visitors and members and have established this Privacy Policy Statement ("Privacy Policy") as a result.
This Privacy Policy is incorporated into our Terms of Use and Account Agreement and therefore governs your use of the Websites and/or any services offered by Pet Best, Inc. By visiting the Website, and/or utilizing any services offered by Pet Best, Inc., you are accepting the then current practices described in the Privacy Policy.
If you have questions or concerns regarding this statement, please contact us at customercare@petbest.com.
You may also direct all written/mailed correspondence to:
Pet Best, Inc.
31260 Cedar Valley Drive
Westlake Village, CA 91362
888-941-2378
Information You Provide. We receive and store any information you enter on our Websites or give in any other way (e.g., by telephone). This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other aspects or services offered by us. As a result, you may be supplying us with such information as your name, address, and phone numbers; credit/debit numbers, expiration date and other billing information; people to whom purchases have been shipped, including addresses and phone number; names and e-mail addresses of friends and possible "Refer-A-Friend" and other people.
Involuntary Information. We automatically receive and store certain types of information whenever you interact with us. For example, as most Websites do, we use "cookies," and we obtain certain types of information when your web browser accesses PetBest.com. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you will go to next, what browser you are using, and your Internet Protocol ("IP") address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call our 800 number. We associate the information we store in cookies to personally identifiable information you submit while on our site.
We may obtain certain information of customers from third parties. This may include updated delivery or address information from carriers and information (including name and email addresses) from customers.
3rd Party Advertising: We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please contact us at customercare@petbest.com.
The information we learn from customers helps us enhance and personalize the Website and the services we offer. Information about our customers is an important part of our business. We use information we collect from the Website to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, to facilitate your transactions with our third party marketing partners and to inform you of offers and discounts. For instance, you would expect to receive a "welcome email" to confirm your username and password, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend our site for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt-out of service related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. You can opt-out of direct promotional communications by following the unsubscribe instructions within each communication.
Pet Best, Inc. uses small text files called "cookies" that provide non-personally identifiable information to us regarding the visitors to the Websites. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of all visits to our Websites. Their primary function is to help us remember returning customers by tracking their browsing sessions, which enables us to collect non-personally identifiable information. This helps us keep track of the number of visitors to our Website and allows us to gauge the areas that are of the most interest to our visitors. This information is analyzed periodically and is used to gain a broader picture of usage patterns at our site. We may share the non-personally identifiable information gathered through use of cookies with our advertisers and/or business partners, in order to make the Website as user-friendly as possible. Further, some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Pet Best, Inc. only and does not cover the use of cookies by any advertisers.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward.
We periodically provide our customers with information about third party products and services we believe will be of interest to you and with opportunities to participate in offers and/or promotions on behalf of other businesses. Your participation in these events may require us to share data with such a business. If you do not want to receive such information or offers, on behalf of third parties or otherwise, please opt-out during registration, email us later at customercare@petbest.com, or follow the unsubscribe instructions within each communication.
If you choose to use our 'Refer-A-Friend' program to tell a friend or someone else about our site, we will ask you for your friend's or that person's name and email address. We will automatically send your friend or that person an email sharing your Referral Code with him or her to use on the site. Your friend may contact us at customercare@petbest.com and request that we remove this information from our database.
In order for you to get credit for a 'Refer-A-Friend' friend who joins PetBest.com, the person whom you share must enter your email address, unique password, or referral code that identifies you as the referrer. We send emails on your behalf to the person you'd like to refer. Also, if you were referred to PetBest.com by an existing member, that member may be notified each time your order qualifies him/her for a credit.
If you review a product on our site, your review may be posted on PetBest.com. When you use "ShareThis" to post to social networking sites or to tell your friends about our site, the information is collected by a third party site to facilitate your postings. "ShareThis" allows you to enter your friend's email address and/or import email contacts from various email service providers. Once the email addresses are imported, you must manually click on each email address you wish to send a communication to. Please note that these third party sites' privacy policies govern the collection and use of the information collected on those sites. You should be aware that any personally identifiable information you submit can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. When seeking or receiving customer testimonials or feedback, we disclose that we may post their first name along with all or a portion of their testimonial on the Website unless they inform us otherwise by following the instructions we provide.
We release account and other personal information when we believe release is appropriate to comply with the law and/or a judicial proceeding, court order or legal process served on Pet Best, Inc.; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Pet Best, Inc., our Website users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Protecting the safety of your personal information is very important to us. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.
We have taken precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your personal information. When you enter credit card information on our Website, we may store it so that you do not have to re-enter it every time you order, but we encrypt it when storing. We are constantly reviewing, refining and upgrading our security technology to protect your privacy. When you open an account with PetBest.com you are issued a password by which to access and secure your account and account information. Although we have taken these precautions, you are responsible for maintaining the secrecy of your password, which should not be disclosed by you. Be sure to sign off when finished using a shared computer.
You must be 18 years of age or older to become a member of PetBest.com. We do not collect information from minors.
You may review, change or correct your personally identifying information at any time by accessing your account information on the Website or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your e-mail address, and we urge you to review your information regularly to ensure that it is correct and complete.
If you choose to visit PetBest.com and/or use Pet Best, Inc. services, your visit and/or any dispute over privacy is subject to this Privacy Policy Statement and our Terms of Use and Account Agreement (if you are a member), including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at Pet Best, Inc., please contact us.
Our Privacy Policy Statement, the Terms of Use and other terms and conditions may change. In the event of a change, the revised policies or terms and conditions will be posted immediately to our Website. You should check the Website frequently to see recent changes. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Unless stated otherwise, our current Privacy Policy Statement applies to all information that we have about you.
If you have any questions or suggestions regarding our privacy policy, please contact us at customercare@petbest.com, or call us at 888-941-BEST (888-941-2378).
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