Monday-Friday 8:00am-5:00pm, PST.
31260 Cedar Valley Drive
Westlake Village, CA 91362
PetBest's Autoship Membership Program is a free automated online service to quickly and easily replenish your pet's favorite Food, Treats, Flea & Tick/Health, and other Pet Accessories. By setting up an AutoShip program you'll never have to go to the pet store again!
PetBest features an order dashboard to hold your AutoShip items; queued up to ship on a schedule (you set the schedule). Rush, push-back, add items or modify a shipment at any time. You can also completely cancel your shipment program altogether, there are no subscriptions or contacts, you set a schedule and we ship, all with a single click.
Absolutely NOT, there is no cost to join PetBest, and there are no contracts and/or minimum commitments.
You can cancel at any time, there are no minimum commitments whatsoever. You can easily cancel your scheduled orders by logging in to your account, or by calling PetBest at 888-941-BEST.
Shipping is easy... if your order is $49+, shipping is FREE. For all orders under $49, a minimal shipping cost of $4.99 will be applied at check out.
Free Shipping does not apply to 'Expedited' shipping. PetBest.com currently does not ship outside of the lower 48 U.S. States. We do not ship to Hawaii, Alaska, or Canadian Territories at this time.
Your order is carefully packaged in our warehouse and handed off to our shipping partners (UPS & Fedex). Our warehouse is located in Westlake Village, CA so ground service can take 1-5 business days, depending on your geographical location to our shipping facility. Based on courier shipping experience, the following map illustrates estimated service schedules in business days: Delivery Estimate Map. Orders may be received sooner than indicated on the map. Please note, home delivery service delivers Tuesday - Saturday.
We ship most small packages that weigh 1lb or less via USPS standard mail. All other shipments ship via UPS or Fedex, so a physical address is required to ensure there are no delays with your shipment.
Based on customer feedback, we have expanded delivery to APO/FPO/DPO addresses. Please note that due to the additional fees, shipping rates will be calculated based on the size and weight of your order.
You are charged when orders ship. There are no contracts or fees, satisfaction is guaranteed, and you can suspend your service whenever you like.
Via our secure check out we accept VISA, Mastercard, Discover and American Express.
Our online store www.PetBest.com, is open 24/7, 365 days a year. We don't have a 'brick & mortar' store where you can drive to, but we do have a VERY nice and clean warehouse with friendly employees ready and waiting to pack your shopping list and get it delivered to your front door.
YES. At PetBest.com, we want to give our customers a worry-free ordering experience. That's why this site uses Secure Server Technology (SSL 3.0) which encrypts all of your personal information so that no one can obtain it as it travels through our shopping cart network. Your credit card number, e-mail address, and phone number are all protected!
Yes, you can log into your account at www.PetBest.com, enter your username and password in the upper right hand corner of our site, and your scheduled shipments as well as those that have already been sent to you will be listed.
There are a couple different ways to track an order.
We check stock levels daily, and do our Best to make sure all items that you see on our site are available and ready to ship. Despite our meticulously scrutiny of our warehouse we sometimes run out. We apologize for this inconvenience. If for some reason one of the products you purchase becomes back-ordered or out-of-stock, we will ship the balance of your order and send you that item as soon as we can at no additional cost.
No, but email us at email@example.com, tell us what you like and we'll recommend something for you
If you are not 100% satisfied, you can return your item(s) for a full refund, within 15 days of purchase. (Returns must be unopened, in the state that you received them, and in original packaging). Please contact our customer service department at 888-941-BEST (2378), we will be happy to assist you.
We make every effort to ensure the accuracy of our pricing information on PetBest.com. In some instances pricing or typographical errors may occur. PetBest, Inc. cannot confirm price of an item until after your order. In the event that an item is listed at an incorrect price due to a pricing error, we reserve the right, at our sole discretion to cancel any orders placed for that item.
Be advised that PetBest, Inc. reserves the right to revoke any offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.
If using a promo code, it must be entered during checkout in the designated Promo Code field to redeem the respective offer. Coupons may not be combined with other coupons or promotional offers, are limited to one per transaction, and may not be redeemed for cash, credit or refund. See other restrictions in the terms of each offer. PetBest, Inc. reserves the right to restrict use of coupons on certain products, weight and destination fees, and expedited shipping charges.
Your friend will need to click on your referral link and then complete an autoship purchase.
Offer only valid to friends who have not purchased from us previously.
After your referral has received their first scheduled delivery, we will send out a check within 30 days.
There is no limit to the number of referrals you are allowed to make.
When one of your referrals purchases with scheduled-delivery through your link, you will receive $20 per referral.
There is no limit to the number of referrals you can give, the sky is the limit, this offer is only valid only on the first purchase scheduled delivery orders from different shipping addresses.
If you anticipate placing your link on your own high-traffic website/properties, please visit our Affiliates Program page for more info.
After your referral has received their first scheduled delivery, we will automatically send a check within 30 days.
To qualify for the reward, your customer MUST order from your referral link. Referral credit cannot be applied after purchase is completed.
There is no minimum purchase amount for you to receive a reward, however your referral must create a delivery program with at least $25 per shipment.
No. We will not issue the purchase or referral rewards for self-referrals.
Yes, unless otherwise stated in the coupon disclaimer. The coupon code must be provided at the time of purchase as it cannot be added to the order afterwards.
Cookies are short pieces of data that are sent and saved to your computer when you visit a website. On later visits, this data can be accessed by the web site.
Once you do... you'll never go back to the store! You can browse at your leisure, find all the brands you know and love, there are no heavy bags to carry, no long lines at the check register, and best of all, if your order is $49+ we will waive all shipping costs, that's right... FREE SHIPPING to your doorstep! Your scheduled deliveries are shipped according to a frequency that you choose, always arriving on time, every time.
(1) Your time is valuable and we automate mundane, joyless purchases
(2) You'll find every product that your dog and cat loves
(3) We'll help you find brands you really like, without wasting time shopping for them
Bottom line, we love keeping you and your 4-legged friends happy!
PetBest works diligently to stock all major brands. If, however, there is a specific brand that you would like and we currently do not have it in stock, please contact us and we will put our best efforts toward carrying this brand in the near future.